De-escalate

Douglas Noll is the author of the new book,  De-Escalate: How to Calm an Angry Person in 90 Seconds or Less. Doug is a lawyer turned peacemaker. He is a teacher, speaker, and trainer, and the award-winning author of three other books — one of which we discussed five years ago on Pathways named Elusive Peace. A co-founder of the Prison of Peace non-profit service organization, Doug’s vocation is to serve humanity, and he executes this calling on many levels. Using pragmatic and practical skills of peacemaking, he helps people resolve deep interpersonal and ideological conflicts.

Way of Conflict

Deidre Combs discusses her book, The Way of Conflict. She is a mediator and the founder of Combs & Company, a consulting firm that provides conflict and communication skills education, coaching, and team building services.